Calum Bryson

Senior IT Problem & Major Incident Manager @Ashurst

Glasgow, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2026 — Present

Senior IT Problem & Major Incident Manager @Ashurst

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GB

I’ve joined Ashurst as part of the IT Service Management function, focusing on Major Incident and Problem Management. The role centres on leading critical incident response, strengthening ITIL-aligned problem practices, mentoring incident managers, and improving service resilience through root cause analysis, knowledge management and continuous improvement within an enterprise service management framework.

EDUCATION

2010 — 2013

Glasgow Caledonian University

(BA) Sports & Active Lifestyles Promotion, International Business

SKILLS

Team LeadershipHuman ResourcesEnergyCustomer ServiceCoachingAnalysisTeam ManagementNegotiationSapAccount ManagementCall CentersMentoringManagementPresentation SkillsSalesTime Management

ABOUT CALUM BRYSON

An experienced senior leader with a diverse background encompassing multiple industries across both private and public sectors. ITIL focused Major Incident and Problem Management specialist with a proven ability to restore critical services under pressure while driving long-term stability through structured root cause analysis. I have developed a calm and strong communication style from engaging with global stakeholders from technical and non-technical backgrounds.Throughout my career, I have developed a deep understanding for the unique challenges and opportunities that face businesses as I have been exposed to a wide spectrum of environments. I possess strong leadership and interpersonal skills that enable me to thrive in cross-functional and multicultural environments. I have a proven ability to mentor and motivate teams, foster a collaborative work culture, and drive projects to completion.

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Calum Bryson — Senior IT Problem & Major Incident Manager at Ashurst in Glasgow, GB | Unifers