Calum Bryson
Senior IT Problem & Major Incident Manager @Ashurst
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WORK HISTORY
Senior IT Problem & Major Incident Manager @Ashurst
GB
I’ve joined Ashurst as part of the IT Service Management function, focusing on Major Incident and Problem Management. The role centres on leading critical incident response, strengthening ITIL-aligned problem practices, mentoring incident managers, and improving service resilience through root cause analysis, knowledge management and continuous improvement within an enterprise service management framework.
EDUCATION
Glasgow Caledonian University
(BA) Sports & Active Lifestyles Promotion, International Business
SKILLS
ABOUT CALUM BRYSON
An experienced senior leader with a diverse background encompassing multiple industries across both private and public sectors. ITIL focused Major Incident and Problem Management specialist with a proven ability to restore critical services under pressure while driving long-term stability through structured root cause analysis. I have developed a calm and strong communication style from engaging with global stakeholders from technical and non-technical backgrounds.Throughout my career, I have developed a deep understanding for the unique challenges and opportunities that face businesses as I have been exposed to a wide spectrum of environments. I possess strong leadership and interpersonal skills that enable me to thrive in cross-functional and multicultural environments. I have a proven ability to mentor and motivate teams, foster a collaborative work culture, and drive projects to completion.
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