Calum Young

WORK HISTORY

EDUCATION

SKILLS

ABOUT CALUM YOUNG

Key skills and experience:• Team lead managing planned activities being delivered by a team of business analysts.• Business analysis within Agile SCRUM or Waterfall project management methodologies.• User Acceptance Testing defect lead, managing defects through to closure or business acceptance.• Requirements gathering, cataloguing and delivery.• Business process model design and improvement.• Certified by BPM Essentials in Business Process Model Notation (BPMN) 2.0 using Microsoft Visio.• Excellent knowledge across Microsoft Office, HP ALM (QC), TSYS GMC Inspire and TSYS TS2.• Supplier management as the key point of contact between the business and third party suppliers.• Stakeholder management at all levels of the business.• Incident management working with the business and suppliers to resolve key business and IT incidents.• Analysis and design workshop facilitation to review and agree project documentation and deliverables.• Decision Modeling using KPI’s ‘The Decision Model’.• Extensive knowledge across retail banking, corporate lending and retail motor insurance