Calum Webb

Growth and Customer Success @Lazy

Berlin, DE

First non-technical hire, leading initiatives to develop product, growth and customer success processes- Driving customer acquisition and monetisation strategies, onboarding first cohort of paying customers- Established operational practices for support, documentation and onboarding of new customers- Reviewing and curating customer feedback in order to drive new product features and improvements- Building and maintaining CRM database resulting in correct targeting and communication with both prospective and existing users- Developing documentation & video content to explain Lazy to new users- Leading 1-on-1 sales/onboarding calls for new users