Callum Heselgrove
Assistant Front Office Manager @Sonesta International Hotels
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WORK HISTORY
Assistant Front Office Manager @Sonesta International Hotels
White Plains, NY, US
Welcoming VIP and repeat guests and maintaining to ensure a personalised service- Running detailed daily arrivals reports through Opera to spot and prepare for loyalty, high profile and VIP guests. Responsibility of sending weekly VIP arrivals list- Collecting credit card authorizations, settling open folios, following up outstanding payments from current and previous guests- Handling guest complaints and resolving issues efficiently and productively- Coordinating daily with the front desk, housekeeping, and other departments to ensure a seamless service- Pre-blocking, inspecting and checking rooms prior to VIP arrivals to ensure high standards are met and maintained- Regularly attend morning gatherings, payroll, profit and loss, guest service opportunity, event resume and team huddle meetings.
EDUCATION
Shoeburyness High School
GCSE & BTEC Level 3
University of Portsmouth
Bachelor of Arts - BA, Hospitality Management with Tourism
ABOUT CALLUM HESELGROVE
Graduate from The University of Portsmouth with a First Class Degree in Hospitality…
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