Callista Gifford-Dehart

Quality Assurance Manager @Augusta Sportswear Brands

Grovetown, GE

Responsible for four U.S. DC locations for quality functions (incl. decoration inspections and blank goods). • Addresses all Customer Complaints pertaining to quality issues for U.S. and Canada by defining root cause analysis of issues, as well as creating preventative action plans. • Review and analyze weekly reports from four DC locations and address quality issues and initiate process improvements. • Hold monthly meetings with DC and Decoration departments addressing quality issues and improvement plans. • Created the company U.S./CA QMS site for all ASB personnel to use, which contents include training documents, SOPs\', presentations, and various other content. • Manage a team of two direct reporting supervisors and 10 inspectors. • Serve as a liaison to Mexico QA Manager to ensure processes meet company requirements and goals. •Involved with various activities companywide such as the establishment of an online JOT form for Customer Complaints. • Schedule and review overseas production schedules and request third-party audits as needed based on product, factory performance, as well as new product line launches. • Work closely with overseas factories (Asia, Africa, Mexico, etc.) for improvements in production as well as developing Corrective Action Preventative Plans. • Create and update Standard Operating Procedures (SOP’s) as needed for Quality Department. • Developed a Company Quality Technical Certification Program to build “quality” in processes, and improve performance for cross-functional departments. • Perform various other duties as needed.

Kaplan University

Masters, Business Administration, 3.93

Genesee Community College

Fashion Merchandising

State University of New York College at Buffalo

Bachelor of Science, Fashion Merchandising / Textile Technology

National academy of sports medicine

Certificate, Personal Training

Pavilion Central High School

Regents Diploma, K - 12