Charles Allinger
Strategic Customer Success Leader accelerating AI adoption at scale
- Role
- Senior Customer Success Account Manager at Microsoft
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Charles Allinger
Driven, results oriented technology leader focused on translating strategy into execution and measurable business impact.I am a Strategic Customer Success Account Manager supporting enterprise manufacturing customers, where I lead cross functional initiatives to accelerate AI adoption, drive engagement, and scale value realization across complex, global organizations.Beyond my core role, I lead Manufacturing & Mobility’s flagship usage program, overseeing 30+ practitioners driving clarity, adoption, and measurable, exponential usage growth across four solution areas. This stretch role has deepened my focus on influence based leadership, operating at scale, and driving outcomes through others rather than direct authority.My work sits at the intersection of Customer Success, program execution, and AI driven transformation. I bring structure to ambiguity, align diverse stakeholders around shared outcomes, and execute at scale in fast moving environments. I am particularly energized by work that emphasizes leadership, influence, and impact across people, programs, and platforms.
Experience
Senior Customer Success Account Manager
Aug 2024 — Present
Serve as a primary customer-facing executive, orchestrating support program execution for strategic partner (Fortune 500) in Enterprise Manufacturing Industry•Lead Consumption and Adoption delivery across AI ( Copilot & Github Copilot ), Azure ( commercial & GCC High ), D365, and O365 workloads•Ensure customer success by the meticulous planning, risk mitigation, and execution of support services, thereby achieving critical business outcomes•Cultivate strong partnerships by proactively consulting within a complex stakeholder ecosystem, providing tailored solutions, and ensuring exceptional service delivery throughout the customer lifecycle•Act as team lead, mentoring performance excellence and operational rigor around key KPIs•Lead program manager of a full-scale enablement and field scrum program spanning across entire operating unit to empower adoption and usage of Business Applications (Dynamics 365 and Power Platform), Security, and Copilot, to drive enhanced adoption techniques and operational excellence spanning across >500 accounts.
Education
Microsoft
Leadership Development Program, Strategic Leadership and Organizational Influence
Texas State University
Bachelor's Degree, Business Administration - Marketing Major: Sales Concentration
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