Callie Miaoulis

Director of Knowledge @Braven

New York, NY, US

Knowledge management strategy — built Braven’s first org-wide knowledge management strategy, leveraging Confluence, Jira, Google Drive, and AI-powered tools (like Rovo & Gemini) to scale knowledge access and usability across the organization.AI-ready content architecture — designs and structures content optimized for AI chatbots and conversational search; develops information architecture, governance models, and standards to ensure content is discoverable, consistent, and aligned with common user queries.Governance and knowledge base implementation — leads the implementation of a new Knowledge Base, defining governance models and content lifecycle practices to maintain quality, accuracy, and sustainability as Atlassian Admin.Technical writing — works across the org to ensure teams have relevant and up-to-date SOPs, FAQs, policy, procedures, and help center deliverables to support and scale operations. Performance analysis — applies UX analytics to identify knowledge gaps, track content usage, measure impact, and continuously improve knowledge equity and discoverability across teams.Enablement and adoption — hosts monthly training programs for staff to upskill onboarding team members on our knowledge management system and AI-assisted workflows.

SUNY New Paltz

Bachelor of Arts (B.A.), History