Callie Hooks

About Callie Hooks

With a robust background in event production and IT project coordination, my focus at Party Reflections, Inc. has been on integrating networking platforms and cloud-based software implementations. Our team has enhanced operational efficiency through process mapping and the adoption of Six Sigma methodologies, while also fortifying cybersecurity measures with Mimecast and expanding training initiatives.

Experience

1. IT Project Coordinator

   Party Reflections, Inc

   Aug 2021 — Present · Charlotte, NC, US

   Responsible for integrating new networking sections with operational legacy networking platforms.• Handle all set up for Microsoft 365 and Active Directories• Implemented a cloud-based version of our point of sales software company wide.• Responsible for coordinating all IT projects with departmental managers and executive teams.• Developed process maps for departments to increase productivity with BPM using six sigma and Visio.• Admin for all cyber security, rental software, and IT needs across 6 locations• Assisted in creating scopes and timelines for each IT Project• Implemented Mimecast to prevent cyber security risks while deploying ongoing employee training for phishing and hacking. • New Employee IT training• Implementation of a zendesk work system for all ongoing IT issues.• Proficient in Google/Excel sheets

Education

• Johnson & Wales University

  Bachelor's Degree, Sports/Entertainment/Event Management

  2014 — 2015

• East Carolina University

  Hospitality Management; Special Events and Conventions

  2008 — 2011

Skills

• Social Media Marketing
• Powerpoint
• Microsoft Excel
• Microsoft Office
• Sales
• Website Updating
• Customer Service
• Sports
• Event Planning
• Customer Satisfaction
• Training
• Project Planning
• Event Management
• Social Media
• Social Networking
• Time Management
• Leadership
• Teamwork
• Website Development
• Public Speaking
• Marketing
• Microsoft Word