Calli Baptiste
Versatile Professional | Google IT Support Pro | Problem Solver | Team Leader | Detail-Oriented Owner l Customer Experience Center l EliteVoice Services LLC
- Role
- Business Owner at Healthinsurance.Com
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Calli Baptiste
Passionate IT Enthusiast | Google IT Support Professional Eagerly navigating my…
Experience
Business Owner
Sep 2024 — Present · US
Mentor agents in best practices and effective communication, helping them develop skills that enhance overall team performance and customer loyalty.Implement regular training sessions and one-on-one coaching, equipping agents to handle complex customer inquiries with confidence and professionalism.Foster a collaborative environment where agents are empowered to deliver exceptional service, resulting in consistently high customer satisfaction.Drive continuous improvement by developing strategic initiatives that empower agents and enhance the quality of service delivered to clients.
Skills
- Microsoft Word
- Microsoft Excel
- Customer Service
- Teamwork
- Microsoft Office
- Healthcare
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