Jo Calland

About Jo Calland

Through my career as a technical content writer/developer I\'ve learned a few things that have helped me become a better writer and editor.1. Sometimes when you edit a document enough you will find pieces of information are missing - so maybe you can\'t edit enough.2. Working on a technical document from an SME is more than just checking the grammar and spelling. It\'s also about reading and understanding what the document is about so that I can make sure it is clear and makes sense to the end-user - and in the process I also learn new tools and technologies.3. When I get a response that the document \"looks fine\" after review, then I KNOW they didn\'t read it. I make mistakes, we find information that is missing - and I want feedback no matter what.(Maybe this is when offering chocolate chip cookies as a bribe helps to please review.)4. I love being asked if I know a particular tool or technology, because if I don\'t then I get to play around and learn it in order to deliver good documentation. At Microsoft I played around and learned Articulate Storyline 360 in less than a month, and spent the next 17 months learning more and more.I enjoy the field of technical documentation as it\'s always a way for me to learn while helping the end-users understand and use what they need. Photographing the web presses at HP helped me to understand the details of maintenance while staring at the parts.Finally, I always meet a deadline and I enjoy my work. If you would like know more about what I do and would like to do please reach out to me as I\'m actively looking for my next \'fun\' challenge.

Experience

1. Content Developer Technical Writer

   Microsoft

   Sep 2024 — Present

   Collaborated with the CXP team to create and edit documentation on Azure Cloud Storage using GitHub, VScode, and markdown.• Streamlined content development process to ensure accuracy and consistency in technical documentation.• Implemented best practices for writing technical content to enhance user experience and understanding.

Education

• St. Catherine University

  Bachelor of Arts - BA, Theology/Theological Studies

• Linn-Benton Community College

  Associate of Arts (AA), CAD/CADD Drafting and/or Design Technology/Technician

  1977 — 1979

• St. Catherine University

  Bachelor's degree, Theology/Theological Studies

  1990 — 1992