Callan Bond

About Callan Bond

Results-focused leader who excels at building and executing on forward-looking IT…

Experience

1. Senior Services Product Manager

   ServiceNow

   Jan 2017 — Present

   Working with a variety of senior stakeholders, including product development, implementation, sales, and marketing teams, I am responsible for the creation of service delivery products that both enable customer success and are easy and repeatable to deliver. This role includes: • Creating new, innovative packaged service offerings • Ensuring a wide array of stakeholder needs and viewpoints are understood and incorporated into service design • Helping grow the business and delivery approach for new product offerings • Review and improve upon existing service offerings • Creating end-to-end engagement plans that take a customer from initial planning workshops through to post-implementation verification that KPI targets have been achieved and value realized • Contribute to product strategy, features, and roadmaps with the product development teams

Skills

• Team Leadership
• IT Service Management
• Project Management
• Requirements Analysis
• Business Process Improvement
• Integration
• Itil
• Program Management
• Business Process
• Process Improvement
• Governance
• Change Management
• Management
• Leadership
• Project Planning
• Strategy
• IT Management
• IT Strategy
• Desktop Administration
• Sharepoint
• Analysis
• Business Analysis
• Systems Analysis
• Business Development