Calista Rollogas Semko
- Role
- Customer Success Manager at Gong
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Calista Rollogas Semko
As a consistently high-achieving customer-centric professional, I attribute much of my…
Experience
Customer Success Manager
Dec 2021 — Present
Achieved 215% portfolio growth in Q2 2022 & 121% overall KPI attainment • Achieved 177% portfolio growth in Q1 2022 & 100% overall KPI attainment • Secured 100% logo retention for Q1 & Q2 FY 2023 and Q2 FY 2024 • Own a portfolio totaling approximately $4M • Continuously produce raving fans among my customers through my highly consultative relationships and strategic mindset • Skillfully partner with senior executives in deep discovery to identify business pain and strategically map Gong’s ability to solve against the identified pain • Drive engagement & adoption and foster enthusiastic, passionate customers • Continuously enhance the value of Gong products by consistently increasing the customer\'s comprehension of Gong\'s capabilities in relation to their business challenges and desired outcomes • Foster strong partnership with my sales counterpart(s) for mutual success and a world-class customer experience • Produce happy and successful customers who are excited to renew and expand their partnership with Gong
Education
Liberty University
Bachelor of Science - BS, Communication and Media Studies
Skills
- Nonprofits
- Content Marketing
- Proofreading
- Community Development
- Customer Engagement
- Community Relations
- Advertising
- Program Management
- Special Events
- Strategic Communications
- Media Relations
- Crm
- Internal Communications
- Non-Profits
- Social Media Marketing
- Newsletters
- Editing
- Community Management
- Indesign
- Public Speaking
- Fundraising
- Employee Engagement
- Copy Editing
- Community Engagement
- Adobe Creative Suite
- Content Writing
- Writing
- Web Content
- Email Marketing
- Press Releases
- Copywriting
- Ap Style
- Microsoft Office
- Event Management
- Web Content Management
- Event Planning
- Marketing
- Social Media
- Photoshop
- Public Relations
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