Caline Friedli
Sales Manager and Senior Design Consultant @The Shade Store
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WORK HISTORY
Sales Manager and Senior Design Consultant @The Shade Store
National Sales Design / Support Manager - Apr 2017 - Present- Oversee the operations and schedules of over 20 Phone Sales Design Consultants and National Sales Support Consultants on and off site. Manage inboxes for each team as well as 3 partner inboxes. Assist with mitigating VIP and escalated customer situations. Provide feedback on and recommend Product Guide and System updates. Send weekly goal, update and reminder emails to sales and support teams to ensure consistency. Organize and participate in new employee onboarding including training and scheduling. Continue to participate as a National Sales Support Consultant as well as maintain relationships with designers cultivated through the years. National Sales Support Consultant - Jun 2015 - Apr 2017- Provide expert detailed product information and design ideas to 200+ Showroom and National Phone Sales design consultants across 66 (and growing) showrooms. Review their custom quotes for accuracy and provide insight on how to correct potential design and practicality issues. Assign new leads and customer inquiries to design consultants. Assist with educating new design consultants. Continue, on a secondary level, to participate as a National Sales Design Consultant.National Sales Design Consultant - Dec 2013 - Jun 2015- Provide design assistance to designers and retail customers over the phone, in the showroom and via email. Assist with placing custom orders based on specifics discussed during interactions. Assist customers of Showroom Design Consultants when they are out of office by taking detailed notes, assisting with completing orders, or submitting requests for collateral.
EDUCATION
Brandeis University
Bachelors
Mamaroneck High School
High School degree
Brandeis University
Bachelor's degree
SKILLS
ABOUT CALINE FRIEDLI
Experienced arts and design professional skilled in Sales, Textiles, and Wallcoverings.
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