Calin Negru
Workforce Management Rtm @TELUS Digital
Signup · Get unlimited contacts
WORK HISTORY
Workforce Management Rtm @TELUS Digital
Essen, DE
Forecasted call volumes and staffing needs using historical data and trends. • Created and maintained agent schedules to optimize coverage and service levels. • Monitored real-time queue performance and adjusted resources to meet KPIs (AHT, SL, ASA). • Collaborated with operations, HR, and training teams to align headcount and shift planning. • Generated regular performance and adherence reports for internal stakeholders. • Conducted intraday analysis and provided recommendations for staffing adjustments. • Ensured compliance with labor regulations and internal scheduling policies. • Participated in weekly staffing reviews and provided data-driven insights. • Supported business continuity planning by developing flexible scheduling strategies.
EDUCATION
University of Wales Trinity Saint David
Certificate in Higher Education for Workplace
Universitatea Constantin Brâncoveanu
Bachelor of Business Administration - BBA
ABOUT CALIN NEGRU
Success is something you attract, by becoming attractive.\"
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.