Calin Alexandru Petru

President of Htcs Operations @Hyros

Dallas, TX, US

Executing a comprehensive engagement and communications strategy that proactively maintains high customer satisfaction, customer retention.Serving as the Smartsheet subject matter expert providing guidance and addressing challenges on work/ project management and collaboration to customers.Performing periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team / Sales Department, and expand Smartsheet use throughout the account.Developing tools, processes, and best practices to ensure customers are realizing the greatest possible value from Smartsheet.Working closely with the Sales, Operations, and the Engineering team in order to share customer insights that inform additional product, service sales opportunities, and increase customer retention.Providing expert customer insight to product management, marketing, and sales on what innovation and continuous improvements are needed in the user experience.

Universitatea de Științe Agricole și Medicină Veterinară a Banatului din Timișoara

Doctor of Medicine - MD

Universitatea "Tibiscus" din Timişoara

Master's degree