Calen Erickson

About Calen Erickson

Driving IT Transformation Through Automation and Strategic Innovation. I’m an adaptable IT professional passionate about delivering scalable, business-focused solutions that enhance efficiency and security. With a strong foundation in automation and process optimization, I help organizations streamline operations and achieve measurable results. Currently, I serve as a Tier 2 Engineer & Implementation Lead within RSM US LLP’s Managed IT, Cloud & Infrastructure practice, supporting Financial Services clients with end-to-end technology solutions. My background includes seven years of IT Help Desk experience and over a decade in customer service across industries such as Healthcare, Education, Nonprofit, Industrials, and Financial Services—giving me a unique ability to align technology with client needs.I’m actively expanding my expertise in Networking, Cloud, Security, and IT Management through certifications with Microsoft, CompTIA, ISC2, ITIL, and Cisco. Preparing for ISC2 SSCP and CompTIA Security+, with plans to begin a Master’s degree by Fall 2026.Core Competencies:IT Infrastructure | Cloud Solutions | Cybersecurity | Networking | Process Automation | Client Support | Implementation Leadership | People Leadership & Development

Experience

1. Senior Associate, Managed IT, Cloud, & Infrastructure Consultant

   RSM US LLP

   Jan 2023 — Present · Kansas City, MO, US

   As a dedicated engineer and implementation lead, I support Financial Services clients such as Banks and Credit Unions through the Client Service Desk under the Managed IT, Cloud, & Infrastructure practice.Key Responsibilities:• Application Support: Extensive experience with banking applications including Fiserv, Jack Henry, FIS, Finastra, Ellie Mae, and QuickBooks.• Technical Expertise: Proficient in O365, Active Directory, Group Policy, DHCP, DNS, Windows Server (20••••22), Azure AD, Microsoft Intune/Endpoint Manager, Barracuda, Sophos AV, SentinelOne, and more.• Employee Onboarding & Offboarding: Conduct policies and procedures for new and terminated employees.• Application Deployments: Coordinate and conduct deployments via Barracuda Managed Workplace, PDQ, and Intune.• Systems Administration: Provide advanced support for workstations, servers, and network-related issues.• Training & Development: Led and developed training programs on Service Desk procedures, tools, and dashboards through ServiceNow, improving onboarding for new hires, interns, and after-hours T2 technicians, and increasing overall team productivity.• Process Improvement & Standardization: Implemented a new standardized re-onboarding procedure for Financial Services clients, enhancing client satisfaction and operational efficiency.• Cybersecurity: Assist with on-site RC3, cybersecurity incident, and remediation response, ensuring client data safety.• Campus Recruiting: Assist with campus recruiting at Business & Engineering fairs for K-State, UMKC, and KU.Achievements:• Recognition: Nominated as the Winter/Spring/Fall 2023, 2024, & 2025 Campus Culture Automation Coach for RSM Pathways.• Award for Excellence: Received the MCI CSD Excellence Award in October 2024 for outstanding performance in solving complex issues, providing exceptional customer service, addressing service gaps, and maintaining excellent client communication.

Education

• Kansas State University

  Bachelor of Business Administration - BBA, Management Information Systems

• Manhattan High School West/East Campus

  High School Diploma

• Manhattan Area Technical College

  Associate of Applied Sciences (A.A.S.), Information & Network Technology

  2015

Skills

• Research
• Educational Technology
• Strategic Planning
• Leadership
• Information Technology
• Reliability
• Asset Management
• Problem Solving
• Social Networking
• Computer Networking
• Computer Hardware
• Higher Education
• Communication
• Easily Adaptable
• Security
• Marketing
• Microsoft Word
• Computer Repair
• Team Leadership
• Fault Tolerance
• Critical Thinking
• Integration
• Operating Systems
• Time Management
• Entrepreneurship
• Customer Service
• Mysql
• Public Speaking
• Self Learning
• Networking
• Network Hardware
• Software Documentation
• Social Media
• Communication Protocols
• Powerpoint
• Microsoft Excel
• Microsoft Office
• Sales
• Teamwork
• Team Building