Caleb Huffstetler
Director of Operations @Aflac Group Insurance
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WORK HISTORY
Director of Operations @Aflac Group Insurance
Columbia, SC, US
One of four promotions in eight years. Responsible for legal, regulatory and production oversight and process adherence. Provide ongoing leadership, strategy, and budget direction for nine key functional areas encompassing 235 employees. Equip and staff team to meet and exceed monthly, quarterly, and annual targets while operating within $12M budget allocation. Selected to lead operational work stream in support of transformational company-wide migration of policy administration ecosystem by 2025.• Collaborated with IT and other company leaders and provided leadership and operational support for continuous policy administration migration efforts, resulting in improved attainment of monthly and annual targets, minimizing negative impact on customer experience, and meeting or exceeding all targets.• Developed relationships with key stakeholders and leveraged an agile process to identify and monitor migration challenges that has resulted in an improved ability to address roadblocks resulting in project tracking towards completion 6-months before deadline.• Identified a lack of insight into data and led the oversight and development of analytics of daily New Business Operations that provides self-service opportunities, support and real-time adjustments of pre/post enrollment activities, real-time adjustment of activities and setting of agreed on expectations • Collaborated with regulatory to identify compliance risks. Collaborated with key stakeholders to develop and implement Sox protocol and rollout plan that resulted in a monthly cadence of analysis that determines compliance and/or take action as needed, leading to a reduction of risk for the company.• Transitioned direct report to backfill leadership role. Provided ongoing coaching and direction that has helped the new leader step into the role, to meet and exceed daily production support expectations, and be considered for future promotion.
EDUCATION
Newberry College
BS, Business Administration
SKILLS
ABOUT CALEB HUFFSTETLER
Senior executive known for the ability to see the big picture, while paying attention to the details, resulting in full team engagement and positive results. Strong technical acumen that enables a collaborative relationship with IT partners, resulting in productive, efficient, and holistic approaches to address business challenges. Able to translate “tech talk” into understandable, practical, and workable language to ensure client expectations are established and delivered. If you are facing a challenging situation, and need a second opinion, then let\'s connect!
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