Caleb Decker

About Caleb Decker

As Director of Customer Success at Strategy, I leverage over two decades of experience in software and customer success to drive growth for strategic accounts in healthcare and financial services. By fostering collaboration with account teams, we have successfully enhanced client engagement and advocacy for Strategy\'s cloud and AI solutions, achieving a 10% increase in Net Promoter Score (NPS). My focus lies in aligning platform capabilities with customer needs through tailored enablement and training programs. The role encompasses overseeing complex renewals, supporting sales efforts, and maintaining robust CRM and CS content systems. Passionate about delivering measurable value, I aim to empower customers while optimizing internal processes. My mission is to elevate customer success strategies that solidify long-term partnerships and enable widespread adoption of innovative AI-driven tools.And of course, Bitcoin

Experience

1. Director, Customer Success Strategic & Embedded Isv Accounts

   Microstrategy Now Strategy

   Feb 2025 — Present · Westfield, IN, US

   Drive demand for Strategy cloud and AI through customer advocacy and effective communication.• Collaborate with account teams to support largest strategic customers in healthcare and financial services.• Achieved 10% NPS growth by promoting Strategy cloud and AI solutions to key clients.

Education

• DePauw University

  Bachelor of Science, Computer Science

  1991 — 1995

Skills

• Strategic Planning
• Sharepoint
• Healthcare
• Analysis
• Analytics
• Business Intelligence
• Strategy
• Microstrategy
• Enterprise Software
• Content Management
• Saas
• Portals
• Management
• Leadership
• Business Analysis
• Cloud Computing
• Program Management
• Customer Relationship Management (Crm)
• Microsoft Office 2007
• Data Warehousing
• Professional Services
• Crm