Caleb Soemer
Cyber System Operations Specialist | Security+ | Building Cloud & Security Lab Projects
- Role
- Number Porting Specialist at Bandwidth Inc.
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Caleb Soemer
Cybersecurity and IT professional with experience supporting enterprise systems, network…
Experience
Number Porting Specialist
Oct 2024 — Present · Raleigh, NC, US
Managing High-Profile Accounts: Handle number porting operations for enterprise clients, including Microsoft, Google, Amazon, and Zoom, ensuring seamless transitions and minimizing service disruptions- Complex Porting Solutions: Work with high-volume and high-priority porting requests, addressing unique challenges and escalations for top-tier customers- Advanced Troubleshooting & Issue Resolution: Resolve complex number portability issues, working closely with carriers and internal teams to ensure industry-leading service for global clients- Vendor & Carrier Coordination: Collaborate with telecom carriers to streamline porting processes and optimize service reliability for enterprise-level customers- Process Optimization: Identify and implement efficiencies within the porting workflow, improving accuracy and turnaround times for elite clients- Customer & Partner Support: Act as a key point of contact for Microsoft, Google, Amazon, and Zoom, ensuring exceptional service, compliance, and technical support throughout the number porting lifecycle.
Education
North Carolina State University
Post-Baccalaureate Certificate
2024 — 2026
North Carolina State University
Bachelor's degree
2019 — 2024
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