Caleb Laping
Customer Success Specialist | Software Engineer | Salesforce | ServiceNow | JavaScript | Python
- Role
- Saas Tech Support Specialist at Vertafore
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Caleb Laping
Trained full-stack software developer and customer support specialist. Looking for help desk roles to apply my customer service skills, knowledge of productivity apps, and leverage my interpersonal gifts within the IT space. The perfect fit is a team who values relationship-building with stakeholders. Never too good to do what’s needed. In addition to my technical skills, my passion is people. The machines and technologies we utilize daily couldn’t exist without strong, informed communication within teams. I strive to provide more than just technical skills to a team, but also clear and effective communication in order to rally my team towards success.
Experience
Saas Tech Support Specialist
Jan 2025 — Present · Denver, CO, US
Provided white glove B2B technical support for Vertafore’s flagship agency management solution AMS360- Upheld industry leading customer support, maintaining a 9.95/10 average CSAT score in 2025- Ran sandbox testing for defect analysis in tandem with development teams
Education
Galvanize Inc
Computer Science Certificate
2022 — 2022
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