Caleb George

About Caleb George

As a Strategic Delivery Specialist at 1st Security Bank of Washington, I manage diverse Consumer Lending projects on budget and timeline, driving business continuity, process improvement, and expansion. With over 4 years of experience in product and project management, I have a proven ability to optimize processes and solve complex challenges, as well as a strong technical background and troubleshooting skills. I have successfully led the implementation of a new project management software, boosting team efficiency and productivity. I also assumed system administration responsibilities, ensuring smooth project execution and maximizing operational efficiency. In addition, I have spearheaded project teams in developing, executing, and optimizing detailed project plans, ensuring resource allocation and task dependency alignment. My mission is to deliver high-quality results that meet the needs and expectations of the stakeholders and customers, and to contribute to the growth and innovation of the organization.

Experience

1. Strategic Delivery Specialist

   1st Security Bank of Washington

   Dec 2021 — Present

   Leadership & Execution- Managed diverse Consumer Lending projects on budget & and timeline, driving business continuity, process improvement, and expansion. Leveraging my proven ability to optimize processes and solve complex challenges, I also assumed system administration responsibilities, ensuring smooth project execution and maximizing operational efficiency- Spearheaded successful implementation of new project management software, boosting team efficiency and productivity- Led project teams in developing, executing, and optimizing detailed project plans, ensuring resource allocation and task dependency alignment.Technical Expertise & Troubleshooting- Provided comprehensive technical support for LOS, empowering users and maximizing software utilization- Employed advanced diagnostic techniques to identify, investigate, and resolve system and workflow issues, escalating complex situations as needed- Contributed to bank-wide initiatives impacting Consumer Lending, demonstrating cross-functional collaboration and strategic thinking.Communication & Collaboration- Presented project updates to SVP of Consumer Lending, actively participating in the Operational Oversight Committee- Fostered strong relationships with vendors, collaborating on system implementation and improvement strategies- Documented LoanStar, ACTion, and MeridianLink processes and procedures, ensuring clarity and operational efficiency- Created and maintained job aids, workflow charts, and other critical documentation, adhering to established policies and compliance regulations.Customer Focus & Problem-solving- Conducted thorough system and user testing, guaranteeing optimal performance and minimizing disruption- Supported end-user training initiatives, promoting seamless software adoption and knowledge transfer- Identified and proactively proposed solutions for recurring process issues, enhancing operational effectiveness.

Education

• Portland State University

  International Business, Junior

  2012 — 2012

• Oregon State University

  Bachelor of Applied Science (B.A.Sc.), Consumer Merchandising/Retailing Management

  2009 — 2014

• Wilsonville High School

  H.S. Diploma

  2007 — 2008