Caleb Foss
Manager, Technical Support Engineering at Datadog
- Role
- Manager - Technical Support Engineering at Datadog
- Location
- Longmont, CO, US
- LinkedIn followers
- 500 followers
About Caleb Foss
Veteran Manager with 5+ years of leadership experience, and 10+ years of solutions engineering experience, with a focus in network and cloud infrastructure. I have an exceptional history of product, project and customer relationship management, leading task forces of cross-departmental teams for software, networking and UX projects. An expert facilitator with a Bachelors degree in Communication, I have the skill set to bring any complex project to resolution.
Experience
Manager - Technical Support Engineering
Mar 2022 — Present · Denver, CO, US
Manage a team of 7 engineers handling support cases on all of the Datadog product specializations. Providing daily ticket reports to Director/VP level on total volume, assigns and critical events.
Education
Sullivan University
CCNA, Network and System Administration/Administrator
2012 — 2012
University of Louisville
Bachelor of Arts (B.A.), Communication, General
2003 — 2009
Skills
- Professional Writing
- Data Center
- Telecommunications
- Call Centers
- Ip
- Cisco Technologies
- Project Management
- Network Administration
- Microsoft Exchange
- Technical Support
- Troubleshooting
- Windows Xp
- Firewalls
- Networking
- Vmware
- Active Directory
- Windows Server
- Information Technology
- Network Design
- System Deployment
- Servers
- Vpn
- Internet Protocol (Ip)
- Alcatel Technologies
- Wireless Networking
- Network Security
- Routing
- Contact Centers
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