Cal Rainey

About Cal Rainey

Results-driven Account Manager and Operations Leader with over a decade of experience driving customer success, managing complex projects, and leading high-performance teams in highly regulated, fast-paced environments. Proven track record of delivering end-to-end solutions across emergency response, environmental services, and enterprise client support.Skilled in managing multimillion-dollar accounts, streamlining operational workflows, and enhancing customer engagement through SaaS implementation and strategic communication. Adept at aligning cross-functional teams, improving service delivery, and navigating regulatory frameworks to ensure compliance and exceed client expectations.Recognized for strong leadership, attention to detail, and the ability to build lasting relationships with stakeholders at all levels—from field personnel to executive leadership. Passionate about continuous improvement, operational efficiency, and creating value through innovative problem-solving and client-focused solutions.

Experience

1. Field Services Account Manager

   Erts

   Jan 2025 — Present · Jacksonville, FL, US

   Primary liaison for enterprise clients in transportation, retail, utility, insurance, and manufacturing sectors—delivering tailored solutions aligned with regulatory and operational priorities• Leverage Clean Harbors and ERTS’ full suite of environmental, emergency response, waste management, and incident management services• Cross-functional collaborator, working closely with operations, compliance, and training teams to ensure seamless implementation and post-sale success• Cultivates and grows strategic partnerships with Fortune 500 clients across transportation, manufacturing, utility, and retail sectors• Implementation of a proprietary communication and data platform, improving company-wide coordination and boosting regulatory compliance and efficiency

Education

• The University of Akron

  Bachelor of Applied Science (B.A.Sc.), Emergency Management & Homeland Security

  2010 — 2014

• The University of Akron

  Associate of Science (A.S.), Fire Protection Technology

  2010 — 2014

Skills

• Supervisory Skills
• Hazardous Waste Management
• Project Planning
• Logistics
• Time Management
• Inventory Management
• Customer Service
• Microsoft Excel
• Environmental Compliance
• Rcra
• Project Management
• Emergency Management
• Hazwoper
• Microsoft Word
• Hazardous Materials