Cal di Leonardo
Senior Director Customer Services and Order to Cash
- Role
- Senior Director, Customer Services and Order to Cash at Elsevier
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
OperationsView LinkedIn profile
About Cal di Leonardo
A dynamic and experienced Customer Services professional with a proven background in…
Experience
Senior Director, Customer Services and Order to Cash
May 2023 — Present · Philadelphia, PA, US
Education
CIM | The Chartered Institute of Marketing
CIM - Advanced Diploma, Marketing (CIM)
2004 — 2007
Skills
- IT Outsourcing
- Management
- Infrastructure
- Information Technology
- Prince2
- IT Management
- Project Management
- Service-Level Agreements (Sla)
- Data Center
- Business Process Improvement
- IT Operations
- Incident Management
- Itil V3 Foundations Certified
- Change Management
- Stakeholder Management
- Team Management
- Microsoft Exchange
- Service Desk
- Team Leadership
- Outsourcing
- Business Analysis
- IT Service Management
- Itil Certified
- Project Delivery
- Itil
- Service Improvement
- Business Process
- Service Delivery
- IT Strategy
- Sla
- Managed Services
- Problem Management
- Service Management
- Leadership
- Crm
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