Cake B.
Customer Edi Officer @Orbit Group
Signup · Get unlimited contacts
WORK HISTORY
Customer Edi Officer @Orbit Group
Designed and implemented a Customer EDI Strategy, successfully coordinating the delivery of both the EDI Strategy and the Vulnerability Action Plan• Participate in external benchmarking activities, achieving the HouseProud Pioneer Pledge and actively working towards Domestic Abuse Housing Alliance (DAHA) recognition.• Coordinate and present interdepartmental EDI reporting at the EDI Strategic Forum, resulting in a 40% growth in EDI-focused customer engagement groups and 100% completion of consultations on relevant policy, practice, and procedure reviews.• Remain abreast of the latest best practices in EDI, alongside current equality legislation and regulatory requirements.• Chair the EDI Operational Forum to evaluate and enhance EDI-related practices in service delivery and serve as a member of the EDI Strategic Forum to ensure alignment with the organisation\'s strategic vision.• Contribute to the improvement and delivery of policies and service delivery projects across the business.• Support Customer EDI events and activities that align with colleague initiatives, fostering a cohesive approach to communication and campaigns with the customer communications and internal communications teams.• Design and deliver tailored EDI training and awareness-raising sessions for colleagues and customers, achieving the following training completion rates: 100% for new customer service staff, 80% for Independent and Supported Living colleagues, 50% for Business Services staff, and 100% for EDI Customer Engagement groups.
EDUCATION
Westerford High School
High School
The Open University
Bachelor's degree, Health and Social Care
ABOUT CAKE B.
I am unwavering in my commitment to equity and inclusion, and I currently have the…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.