Caitlin Hurley
Senior Customer Success Manager at Amazon
- Role
- Senior Customer Success Manager at Amazon
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Senior Customer Success Manager
Sep 2021 — Present · Seattle, WA, US
Managing Tier 1 vendors – building strategic business plans, enhancing and fixing catalogs, addressing PO ordering issues, increasing Direct Fulfillment efficiency, and more- Identifying non-Amazon Vendor Services managed retail vendor targets and pitching the ROI of AVS, signing three net new vendors to exceed internal goal- Owning GL Monthly Bridging Reviews with internal retail partners and bridging owned metric throughout the year- Leading cross-AVS bridging review onboarding sessions- Supporting peak period deal efforts, with a focus on meeting and exceeding vendor goals- Building and launching strategy for program SME-ships, collaborating with Program Manager and knowledge sharing with other SMEs
Education
University of Washington
Bachelor of Arts (B.A.), Political Science & Law, Societies, and Justice
2011 — 2015
Skills
- Social Media
- Event Planning
- Legal Support Services
- Data Entry
- Teamwork
- Research
- Powerpoint
- Microsoft Excel
- Critical Thinking
- Public Speaking
- Editing
- Customer Service
- Filing
- Time Management
- Communication
- Microsoft Office
- Sales
- Leadership
- Microsoft Word
- Political Science
- Fundraising
- Social Networking
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