Caity Ross
Technical Project Manager | ERP & eCommerce Integrations | Customer Onboarding & Implementation | Driving Adoption for Enterprise Clients
- Role
- Technical Implementation Manager at Prominate Group
- Location
- Marietta, GA, US
- LinkedIn followers
- 500 followers
About Caity Ross
I’m a Digital Project Manager with deep experience leading complex ERP integrations and marketing-focused webstore builds across global teams. At Zinc Group, I help brands connect backend infrastructure with front-end customer experience, aligning operations, sales, and IT to drive scalable digital growth.I focus on improving efficiency and reliability through automation and modern tools, including AI-enabled solutions that streamline workflows and support faster, more consistent delivery across teams.Whether I’m spearheading an SAP ARIBA SSO integration or launching a WooCommerce site for a multi-regional brand, I keep delivery on time, stakeholders aligned, and users at the center of every decision. With a background in Agile SCRUM, I lead cross-functional teams across EMEA, APAC, and North America, ensuring every solution is both technically sound and brand-consistent.Recent highlights: Reduced workflow processing time from 2 business days to 1 hour through automation Led ERP integration reducing system downtime by 25% Launched 10+ custom microsites tied to global ERP systems Boosted webstore UX and increased conversion by 30% Passionate about blending efficiency with creativity, I’m always looking to help organizations simplify their technology, embrace innovation, and deliver better outcomes for customers.
Experience
Technical Implementation Manager
Aug 2020 — Present · Atlanta, GA, US
Managed large, complex enterprise implementations across internal and external cross-functional teams, ensuring successful delivery and alignment with customer business objectives.Successfully delivered two 6-month ERP integrations, providing ongoing troubleshooting and recommending cost-effective solutions to support system performance and customer satisfaction.Partnered with digital teams in Germany and Australia to coordinate technical delivery across scoping, design, implementation, and testing phases to meet customer timelines and requirements.Served as a technical subject matter expert for system enhancements and integrations, including SAP Ariba SSO with ERP systems, supporting secure access and reliable system functionality.Secured a new multi-million dollar enterprise account by streamlining brand identity and supporting a client through the integration of newly acquired regional branches.
Education
Parker College of Business-Georgia Southern University
Bachelor’s Degree, Business Administration and Management - Emphasis in Entrepreneurship and small business Management
2009 — 2013
Macon State College
Business Administration and Management, General
2011 — 2011
Skills
- Teamwork
- English
- Event Planning
- Retail Sales
- Access
- Microsoft Excel
- Powerpoint
- Visual Merchandising
- Research
- Telephone Skills
- Windows
- Retail
- Marketing
- Merchandising
- Social Networking
- Inventory Management
- Time Management
- Cashiering
- Outlook
- Microsoft Office
- Sales
- Tefl
- Public Speaking
- Employee Training
- Customer Service
- Data Entry
- Pos
- Advertising
- Store Management
- Microsoft Word
- Training
- Customer Satisfaction
- Leadership
- Process Scheduler
- Management
- Team Building
- Account Management
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