Caitlynn Casebeer
Director of Customer Success at Pickit
- Role
- Director of Customer Success at Pickit
- Location
- San Francisco, CA, US
- LinkedIn followers
- 500 followers
About Caitlynn Casebeer
Experienced leader with a proven history hitting KPIs while inspiring and developing teams of 50+. Skilled in all things Apple, the customer experience, and troubleshooting. Working my way from the bottom to the top - and improving the lives and careers of those that I have the opportunity to work with while doing it!
Experience
Director of Customer Success
Nov 2023 — Present
As Director of Customer success at Pickit I support the entire US based GTM team.My primary responsibilities focus on ensuring successful roll outs of Pickit, supporting customers in getting maximum value out of Pickit, providing feedback to the dev team, and supporting overall business strategy with our founder and CEO.I also spend time helping our sales team meet with prospects and work to find an ideal customer fit. Note worth achievements: Q1 24 - CRM overhaul to provide more accurate reporting and analytics for the CS function. Q2 24 - 112% NRR
Education
California State University - East Bay
Bachelor's degree, Health science
2013 — 2017
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