Caitlyn G.

About Caitlyn G.

As a San Francisco-based Senior Customer Success Manager at Braze, I collaborate with enterprise clients to achieve their strategic goals and drive measurable results through our platform. By building trusted partnerships, I work to inspire customer advocacy and deliver lasting value for both clients and Braze.Understanding each client’s unique challenges and aspirations is central to my approach. I provide strategic guidance and actionable insights to address complex marketing needs and deliver impactful, long-term outcomes. My priority is to build authentic connections and craft tailored solutions that empower organizations to reach their full potential.Outside of work, I enjoy running, discovering new restaurants, exploring the intersection of food and wine, and immersing myself in the culture of the city. During baseball season, you’ll often find me at the ballpark cheering on the San Francisco Giants.

Experience

1. Senior Enterprise Customer Success Manager

   Braze

   Feb 2024 — Present · San Francisco, CA, US

   Accolades & Achievements: In 2024, I achieved a 95% GRR and was honored with the President’s Club MVP Award, the Braze for Social Impact Award for Innovation, and the ERG Inspiration Award.As a Senior Enterprise Customer Success Manager, I act as a strategic advisor to my clients, aligning their technology stack with key business goals to help them get the most out of their Braze investment. By building strong partnerships and applying creative, data-informed solutions, I support them in driving platform adoption, scaling personalized experiences, and delivering measurable marketing impact.This collaboration extends beyond day-to-day support. I work closely with product and marketing stakeholders to align priorities and develop tailored use cases that drive measurable impact. Through proactive guidance, strategy sessions, and hands-on workshops, I lead strategic enablement efforts that help clients unlock the full value of Braze and advance their broader business objectives. At the heart of my role is a commitment to delivering strategic value and driving meaningful, data-informed outcomes. This includes:• Empowering Clients: Developing platform expertise through tailored enablement and solutions aligned to each client’s tech stack.• Delivering Results: Leading high-impact initiatives that accelerate adoption, optimize performance, and turn engagement into lasting advocacy.• Strategic & Creative Leadership: Applying data-driven insight and creative strategy to navigate complex marketing challenges.• Trusted Thought Partner: Partnering on high-impact planning that advances client priorities and informs broader strategy.• Cross-Functional Collaboration: Coordinating across internal teams to ensure seamless execution and amplify the client voice throughout.For a closer look at my impact within Braze’s Social Impact and ERG programs, check out the recommendation from my Somos co-president, Melissa.

Education

• Ira A. Fulton Schools of Engineering at Arizona State University

  Bachelor of Science in Human Systems Engineering - User Experience, Systems Engineering

• FIDM

  Design and Visual Communications

Skills

• Merchandising
• Social Networking
• Social Media
• Space Planning
• Leadership
• Iwork
• Adobe Photoshop
• Adobe Creative Suite
• Computer Graphics Design
• Customer Service
• Mac
• Marketing
• Photoshop
• Ilife
• Keynote
• Blogging
• Photography
• Illustrator