Caitlyn Thiel
Director of Facilities Business Performance
- Role
- Director of Business Performance - Facilities at Hertz
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Caitlyn Thiel
Dedicated sales professional with proven experience managing the client relationship, business development, and project management for large, strategic accounts on a national scale.
Experience
Director of Business Performance - Facilities
Mar 2024 — Present
Lead and present Monthly Performance Review (MPR) reporting for Executive Leadership, highlighting the Department’s performance against KPIs and budget targets- Implemented Vendor Scorecard to measure performance, manage expectations, and promote transparency with Facilities’ partners, fostering accountability and stronger supplier relationships - Led RFP for Core Trades (Handyman, Plumbing, Electrical, HVAC, Locksmith) consolidating suppliers in the United States from 255 to 22 to streamline operations, improve service quality, and reduce spend- Spearheaded a company-wide landscaping RFP across 250 locations generating in annual savings- Analyze operational and financial data to identify cost-saving opportunities, improve vendor performance, detect non-compliance with established processes, and drive continuous improvements- Designed and implemented Operations training program to drive compliance and user adoption of the ServiceChannel platform while educating them on platform best practices- Reduced aged work orders by 20% over 9 months through process optimization and enhanced accountability with vendors and internal teams- Source, evaluate, and onboard new suppliers to support all Facility categories- Partner cross-functionally with Procurement, Real Estate, Finance, Legal, etc. to align Facility initiatives with broader business objectives, ensure compliance, and drive results- Direct and mentor a team of 5 high-performing analysts and managers
Education
Northern Kentucky University
Bachelor of Arts - BA, Communication, General
2013
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.