Caitlin Wistrom
Membership Programming Manager, Minnesota Timberwolves
- Role
- Membership Programming Manager at Minnesota Timberwolves
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Caitlin Wistrom
Detail and results oriented professional with strong organizational and communication…
Experience
Membership Programming Manager
Jun 2023 — Present · Minneapolis, MN, US
Manage the membership functions of the Timberwolves App including member badge install, loading court cash, troubleshooting, and observing utilization.• Collaborate with the Timberwolves Team Store and Concession Partners regarding customer concerns or feedback to improve the member discount experience.• Monitor Ticket Management systems including the Timberwolves App and Fan Account.• Operate Pack Perks including creating & ordering Member exclusive items, processing orders, communicating redemption details and executing in-game experiences.• Facilitate training for Timberwolves service staff providing the knowledge to troubleshoot questions or concerns before need of escalation.• Advise service management on membership engagement data to showcase strengths and areas for opportunity across the membership benefits experience.• Mange the Meet and Greet experience for Members including communications with Membership Service, Target Center staff, Community Impact, player personnel and photographers. • Submit and mange Membership Service projects via Lytho project management platform, including emails, events and other Member communications.• Collaborate with multiple departments to ensure project due dates are met.• Contribute to the planning and executing of Member events, including scheduling, invitations, activations, budget, payments, etc.
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