Caitlin S.
Risk Control Operations Consultant at EMC Insurance Companies
- Role
- Risk Control Operations Consultant at EMC Insurance Companies
- Location
- Des Moines, IA, US
- LinkedIn followers
- 500 followers
Experience
Risk Control Operations Consultant
May 2024 — Present · Des Moines, IA, US
Ensures adherence to established quality standards within the risk control (RC) dept, focusing on team members who perform survey and service work for policyholders.• Creates processes to manage and enforce compliance with quality assurance practices to maintain a high level of service and accuracy.• Collaborates with RC leadership to establish and execute practices that educate and empower team members to meet and exceed quality standards that align with departmental and organizational goals.• Emphasizes risk-based thinking as a fundamental approach to QA by moving beyond traditional corrective action approaches through proactively identifying, assessing, and mitigating risks that could impact the quality of services provided.• Establishes and monitors key performance indicators related to quality assurance.• Ensures ongoing adherence to state regulations, alignment with EMC loss drivers, and overall governance of state-mandated loss control activities.• Ensures compliance with state insurance department requirements in all states, but specifically Texas, Pennsylvania, Arkansas, and Missouri, as well as alignment with EMC loss drivers in all educational initiatives.• Collaborates closely with appropriate RC leadership to ensure adherence to each state’s laws regarding RC services, underwriting utilization guidelines, authority compliance, and mandated RC offerings.
Education
Carlisle High School
High School Diploma, General Studies
2011 — 2015
Iowa State University
Bachelor of Science (B.S.), Business Administration and Management, General
2015 — 2018
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