Caitlin Peterson

About Caitlin Peterson

I am an enthusiastic, dedicated individual with experience in Management, Sales, and Learning and Development. I have a proven track record of meeting and exceeding company derived goals. I excel when presented with challenges and enjoy working in a fast pace environment. I enjoy making connections and value the importance of networking. Please feel free to contact me about opportunities.

Experience

1. Customer Service Specialist

   Trane

   Feb 2018 — Present · Columbia, SC, US

   Reviews Service Job Estimates to plan for accomplishing projects, staffing and equipment requirements, and allotment of available resources for various phases of projects or start-ups, coordinates same with Service Project Manager and/or Field Service Supervisor or Technician-Reviews request for Service forms/emails from New Equipment Sales for completeness & accuracy, verify equipment warranty status, review site & equipment information & start rates, produce call slips as required to properly manage Trane warranty calls-Provides proactive follow up with customers, field representatives and interoffice to ensure outstanding issues are resolved and all commitments and expectations are met -Enters data in software system to ensure proper billing rate and markup information are accurate and up to date

Education

• University of Wisconsin-La Crosse

  Bachelor of Science (B.S.) College of Business Administration, Marketing

  2013 — 2016

Skills

• Public Speaking
• Teamwork
• Customer Service
• Persistence
• Speech Writing
• Microsoft Office
• Social Media
• Communication
• Work Well Independently
• Market Research
• Editing
• Performance Improvement
• Following Instructions
• Time Management
• Microsoft Word
• Team Leadership
• Leadership
• Powerpoint
• Microsoft Excel