Caitlinn Edge

About Caitlinn Edge

Passionate about creating exceptional customer experiences and leading high performing sales teams. At Macy’s, I’ve been at the forefront of driving growth through innovative strategies and a customer-first mindset. Whether it’s coaching my team to excel or finding solutions that resonate with our customers, I’m all about results and relationships

Experience

1. Sr Manager, Customer Experience & Selling Strategy

   Macy's

   Oct 2024 — Present · Tampa, FL, US

   Lead digital customer service education strategies that upskill leaders and frontline teams, driving measurable improvements in customer engagement, satisfaction, and consistency across channels.•Direct CX learning and digital adoption initiatives in partnership with Operations, HR, Workforce Management, and Business Operations, applying project management expertise to deliver programs on time, within scope, and aligned with strategic priorities.•Influence executive leadership and senior stakeholders while building and coaching high-performing teams, embedding a culture of innovation, accountability, and continuous learning that elevates customer experience across all digital platforms.

Education

• Miami Dade College

  Marketing

  2016 — 2019

Skills

• Payroll
• Cashiering
• Research
• Facebook
• Telephone Skills
• Public Speaking
• Retail Sales
• Social Media Marketing
• Childcare
• Sales
• Social Media
• Vital Signs
• Social Networking
• Hipaa
• Event Planning
• Inventory Management
• Teamwork
• Medical Assisting
• Leadership
• Filing
• Customer Service
• Grocery Industry
• Retail
• Data Entry
• Cpr Certified