Caitlin Knauss
Experience Designer | Service Designer | Designing Complex Systems & Services | Research + Strategy
- Role
- Design Lead at Indy By Fandango
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Caitlin Knauss
I’m a service designer and design strategist with over a decade of experience improving complex systems that shape how people access products and services.My work focuses on understanding the full ecosystem around a service—including technology, operational workflows, policy constraints, and human needs—and helping teams design experiences that function more clearly and effectively for everyone involved.Throughout my career I’ve worked across startups, enterprise organizations, and large service environments, leading research, mapping service ecosystems, and guiding teams toward practical improvements that make systems easier to navigate and more equitable for the people who rely on them.Today I focus on complex service environments where digital tools intersect with real-world operations and human behavior. I’m particularly interested in opportunities to improve systems that affect everyday life, including public services, civic systems, and large operational platforms.
Experience
Design Lead
Jan 2025 — Present
Cinema operations platform powering ticketing, concessions, programming, and digital experiences for independent and regional cinema chains.Leading service and systems design for a multi-location cinema operations platform, redesigning how theaters manage programming, staff workflows, guest services, and financial operations.
Education
General Assembly
User Experience Design
Columbia College Chicago
Bachelor’s Degree, Marketing Communications and Advertising
General Assembly
Web Design and Development
Skills
- Textiles
- User Research
- Microsoft Word
- Team Leadership
- Merchandising
- Trend Analysis
- User Experience Testing
- User Experience Design
- Online Marketing
- Design
- Social Media Marketing
- Powerpoint
- Social Media
- Cross-Functional Team Leadership
- Media Planning
- Microsoft Powerpoint
- Integrated Marketing
- User Interface Design
- Visual Merchandising
- Strategic Planning
- Product Development
- Usability Testing
- Press Releases
- Digital Media
- Microsoft Office
- Sales
- Adobe Creative Suite
- Customer Service
- Marketing
- Interaction Design
- Product Design
- Retail
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