Caitlin Hindle
Customer Experience Insights Manager @Jet2.com and Jet2holidays
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WORK HISTORY
Customer Experience Insights Manager @Jet2.com and Jet2holidays
Leeds, GB
Customer Experience Insights Manager as part of the marketing function at Jet2.
EDUCATION
Durham University
Bachelor’s Degree, Anthropology
SKILLS
ABOUT CAITLIN HINDLE
Customer Experience Insights Manager at Jet2, currently working within the marketing function to drive data-informed decisions that improve customer experience.Previously, I spent 3 years as a User Researcher at Sage as part of an award winning team, where I led qualitative and quantitative research to inform optimisations of the sage.com site and improve conversion rates,Before that, I worked as a Product Quality Management Engineer at Nissan, launching new mobile and in-vehicle technologies within the Connected Services team.I was also lead researcher and co-author of a published study on First Generation Students at highly selective universities (LATISS Journal, 2021).I bring strong communication skills, curiosity, and a passion for creative, user-focused problem solving. I hold a 2:1 degree in Anthropology from Durham University, with a first-class dissertation.
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