Caitlin Costello
Director of Client Services @The Hilltop Microfinance Initiative
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WORK HISTORY
Director of Client Services @The Hilltop Microfinance Initiative
Manage the Client Services Team (CST), overseeing departmental operations, internal communication, and workflow coordination to ensure efficient, client-centered service delivery.Lead client-facing operations by coordinating communication between loan applicants, CST members, internal departments, and partner organizations to maintain a smooth and transparent lending process.Strengthen relationships with community partners by formalizing outreach efforts and representing HMFI at events to improve partner engagement and client access to resources.
EDUCATION
NOLS
Organizational Leadership
Georgetown University College of Arts & Sciences
Chinese and Economics
ABOUT CAITLIN COSTELLO
Economics and Chinese at Georgetown University
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