Caitlin Costello

Economics and Chinese at Georgetown University

Role
Director of Client Services at The Hilltop Microfinance Initiative
Location
Stamford, CT, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

Experience

  1. Director of Client Services

    The Hilltop Microfinance Initiative

    Jan 2026 — Present

    Manage the Client Services Team (CST), overseeing departmental operations, internal communication, and workflow coordination to ensure efficient, client-centered service delivery.Lead client-facing operations by coordinating communication between loan applicants, CST members, internal departments, and partner organizations to maintain a smooth and transparent lending process.Strengthen relationships with community partners by formalizing outreach efforts and representing HMFI at events to improve partner engagement and client access to resources.

Education

  • NOLS

    Organizational Leadership

  • Georgetown University College of Arts & Sciences

    Chinese and Economics

    2024 — 2028

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