Caitlin Stober
Customer Success Associate at Uqora
- Role
- Customer Success Associate at Uqora
- Location
- San Diego, CA, US
- LinkedIn followers
- 500 followers
About Caitlin Stober
I’m a resilient and detail-oriented customer service professional with over eight years…
Experience
Customer Success Associate
Apr 2022 — Present
Handles inbound customer service requests via email, chat, text and phone each day-Honors and practices the mission of improving the customer experience through every interaction-Assists with projects including: Call Downs and Reviews (D2C, Retail, and Marketing)-Monitors and handles customer conversations that require escalation in order to facilitate smooth processes for the team-Assists with onboarding new team members and guides on best practices-Participates in weekly all-team meetings to discuss trends, updates, and solutions
Skills
- Telephone Skills
- Powerpoint
- Microsoft Excel
- Hospitals
- Payroll
- Communication
- Research
- Healthcare
- Microsoft Office
- Sales
- Social Networking
- Time Management
- Event Planning
- Health Insurance
- Data Entry
- Customer Service
- Retail
- Social Media
- Microsoft Word
- Teamwork
- Microsoft Powerpoint
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