Caitlin Yhip

Customer Operations Launch Manager @PointClickCare

Mississauga, ON, CA

I lead the successful introduction of new solutions by aligning cross‑functional teams across Professional Services, Technical Services, Customer Support, and Customer Education. I drive the entire launch lifecycle—from early‑access pilots through commercial availability—ensuring our teams are fully enabled to deliver exceptional customer experiences and accelerate both customer time‑to‑value and organizational time‑to‑revenue. In this role, I serve as the organizational connector between Product, Software Commercialization, and post‑sales teams—driving alignment, clarity, and readiness for every major launch. My work focuses on building scalable launch frameworks, optimizing communication strategies, and continuously improving processes through data‑driven insights, enhanced through the use of AI tools. I’m passionate about leading through influence, building high‑performing teams, and creating structures that enable organizations to deliver world‑class solutions at scale.

Sheridan College

Human Resources Post Graduate Certificate High Honors, Business

York University

Bachelor of Arts (BA) in Psychology, Health Studies