Caitlin Rock
Manager, CX Service @ 1Password | Customer Experience
- Role
- Manager, Cx Service at 1Password
- Location
- Tacoma, WA, US
- LinkedIn followers
- 500 followers
About Caitlin Rock
Hi, I’m Caitlin! I’ve spent over 10 years leading teams in tech by building customer experience strategies, scaling operations, and helping people grow in their careers.I’m passionate about making things run smarter (not harder), creating positive customer journeys, and building teams where people feel supported and motivated. Along the way, I’ve- Created KPIs where there were none- Built job frameworks and onboarding programs that made growth and promotions clearer- Scaled 24/7 global support coverage while keeping SLAs on trackWhat excites me most is blending people leadership, operations, and communication, whether that’s in Customer Experience, People Ops, or Enablement.If you’re also passionate about great teams and great customer outcomes, let’s connect!
Experience
Manager, Cx Service
Jan 2024 — Present
Education
Western Washington University
Bachelor of Arts, Business; Marketing
2005 — 2009
Skills
- Sales Management
- Advertising
- Online Advertising
- Sales
- Social Media Marketing
- Social Media
- Direct Marketing
- Salesforce.com
- Customer Service
- Microsoft Excel
- Powerpoint
- Event Planning
- Marketing
- Marketing Strategy
- Direct Sales
- Microsoft Word
- Email Marketing
- Account Management
- Zendesk
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.