Caitlin Donahue Pollard
Support Leader, Admin Team @Marriott International
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WORK HISTORY
Support Leader, Admin Team @Marriott International
Direct the day-to-day operations for the Shared Services organization Administrative Support team. Work in partnership with the discipline leadership team to maintain the effectiveness, quality, and productivity of the support teams. Provide support to team in creating standard processes and efficiencies with contracting, reporting, various audits, data entry, and other duties. Implement process improvements, standards, and best practices across discipline support teams. Successfully execute the discipline strategy by focusing on transactional excellence to best serve the customer’s needs. Build and maintain strong working relationships internally to enable workflow efficiencies and focus on the customer. Manages teams in a remote environment.
EDUCATION
University of Nebraska-Lincoln
BS
University of Nebraska-Lincoln
Master of Business Administration - MBA
ABOUT CAITLIN DONAHUE POLLARD
I’m a leader with Sales & Operations who thrives at the intersection of strategy, process optimization, and people development. Throughout my career, I’ve built a reputation for bringing clarity to complex workflows, elevating team performance, and driving measurable, scalable results.In my current role, I co-lead Administrative support for 35 Administrative Assistants across US+CAN Account Sales—designing streamlined workflows, building automation at scale, and guiding teams through change with confidence. I’m known for translating ambiguity into structured, repeatable systems that improve efficiency, speed to market, and cross‑functional alignment.My work includes building multi‑tool SmartSheet ecosystems, analyzing high‑volume operational data for forecasting and leadership visibility, and managing enterprise‑level project deployments touching hundreds of hotels and internal stakeholders. I’m energized by transformation—whether that’s re‑engineering a process, rolling out new technology, or coaching talent into their next role.Key strengths:• Operational strategy & process redesign• Program and project leadership across complex stakeholder groups• Scalable workflow automation (SmartSheet + enterprise tools)• High‑impact communication, documentation & change management• Coaching, mentoring, and developing emerging leaders• Relationship‑building across matrixed teams and marketsI love working in environments where collaboration, curiosity, and continuous improvement are the norm—and where the goal is always to unlock better, simpler, and more effective ways of working.
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