Caitlin Oconnor
Business Operations Manager @Noresco
Signup · Get unlimited contacts
WORK HISTORY
Business Operations Manager @Noresco
Reported to VP, led and mentored a team of 7 cross-functional financial and administrative specialists to direct Accounts Payable (AP), Accounts Receivable (AR), Human Resources (HR), administrative, and operational department functions through July 2024.• Owned P&L of $350K, ensuring operational excellence for a department of over 100 members. • Guided and project-managed essential new processes, policies, and procedures, assuring successful implementation. Oversaw training on these new processes.• Sourced vendors for internal and external events, negotiated contracts, and managed within budget.• Worked closely with clients if problems arose with AP/AR or contracts.• Managed HR issues for the department, and onboarding and offboarding for employees. • Promoted and took on new responsibilities, including managing a 24/7 call center. Evaluated the effectiveness of the call center and created a business case for comprehensive restructuring, significantly improving performance and saving $250K+ annually. • Researched, selected, implemented, and customized a streamlined Computerized Maintenance Management System essential for 125 contracts and retrained 60 technicians. • Enhanced response time by enabling a phone app allowing employees access to work orders in real-time. • Directed financial, budgetary, and forecast reporting to support senior decision-making, establishing a foundation for annual department budget planning. • Managed reporting for monthly financial meetings with senior leadership, ensuring accurate budgeting for the fiscal year.
EDUCATION
Northeastern University
B.S.
D'Amore-McKim School of Business at Northeastern University
Master of Business Administration (MBA)
ABOUT CAITLIN OCONNOR
Strategic Business Operations Leader | Streamline processes to optimize efficiency and profitability | Known for “getting the job done” | Lead teams, manage people and projects |
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.