Caitlin Oconnor

Experience

1. Business Operations Manager

   Noresco

   Apr 2021 — Present

   Reported to VP, led and mentored a team of 7 cross-functional financial and administrative specialists to direct Accounts Payable (AP), Accounts Receivable (AR), Human Resources (HR), administrative, and operational department functions through July 2024.• Owned P&L of $350K, ensuring operational excellence for a department of over 100 members. • Guided and project-managed essential new processes, policies, and procedures, assuring successful implementation. Oversaw training on these new processes.• Sourced vendors for internal and external events, negotiated contracts, and managed within budget.• Worked closely with clients if problems arose with AP/AR or contracts.• Managed HR issues for the department, and onboarding and offboarding for employees. • Promoted and took on new responsibilities, including managing a 24/7 call center. Evaluated the effectiveness of the call center and created a business case for comprehensive restructuring, significantly improving performance and saving $250K+ annually. • Researched, selected, implemented, and customized a streamlined Computerized Maintenance Management System essential for 125 contracts and retrained 60 technicians. • Enhanced response time by enabling a phone app allowing employees access to work orders in real-time. • Directed financial, budgetary, and forecast reporting to support senior decision-making, establishing a foundation for annual department budget planning. • Managed reporting for monthly financial meetings with senior leadership, ensuring accurate budgeting for the fiscal year.

Education

• Northeastern University

  B.S.

• D'Amore-McKim School of Business at Northeastern University

  Master of Business Administration (MBA)