Caitlin McLaughlin
Customer Success | Mental Health Advocate | Humanize Technology
- Role
- Senior Customer Success Manager at AcuityMD
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Caitlin McLaughlin
Relationship-driven Customer Success professional with 12+ years of experience working in the SaaS startup industry (1.5 years in MedTech), specializing in partnering with high-growth, mid-market customers to evolve digital process experience. Proven track record of success supporting stakeholders of all levels including Co-Founders, Executives, Commerical leaders, VPs, Directors, Managers, and end users. Expertise in supporting high-touch books of business, pioneering roles and programs, and guiding individuals through change and transformation for the betterment of their work lives. Also skilled in training & mentoring peers, implementing process changes at an organizational & departmental level, and proving value through relationship building and continuous discovery.
Experience
Senior Customer Success Manager
Oct 2025 — Present · Austin, TX, US
Helping to accelerate access to revolutionary medical technologies.
Education
Iowa State University
Bachelor of Science (BS), Marketing/Marketing Management, General
2010 — 2012
Skills
- Consulting
- Account Management
- Communication
- Microsoft Excel
- Leadership
- Teamwork
- Financial Reporting
- Business Process Improvement
- Software as a Service (Saas)
- Business Development
- Human Resources
- Microsoft Office
- Customer Service
- Strategic Planning
- Wdesk
- Enterprise Software
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