Caitlin Massey Assoc

Principal Account Manager @Blue Arrow

Peterborough, GB

I lead the strategic and operational delivery of high-volume staffing solutions for a globally recognised client, managing up to 400 temporary industrial workers weekly. My role blends hands-on service management with continuous improvement, ensuring efficiency, compliance, and strong client relationships.Key Highlights-Oversee weekly payroll, attendance, and performance to meet SLAs-Lead contract reviews and present KPI-driven insights-Drive cost control and process improvements-Manage recruitment campaigns and candidate screening-Ensure full compliance with audits and regulations, including drug testing and background checks-Build lasting partnerships with clients, candidates, and local job centres