Caitlin Leslie

Experience

1. Client Services Manager

   Creatives On Call

   Aug 2022 — Present · Cincinnati, OH, US

   Provide personalized support, consultative recommendations and detailed project timelines to a high volume of clients for creative and marketing initiatives• Oversee engagement teams ranging from 1-15 associates including but not limited to copywriters, graphic designers, motion designers, project managers, audio engineers, etc.• Act as the project manager on a high volume of engagements/projects at any given time• Communicate with clients regularly in order to have transparency of project status • Build trust and rapport with clients to ensure positive customer experience which in turn increases client retention• Act as the liaison and coordinator between recruiting, sales and clients to ensure that we have the best talent and approach to assist with clients’ immediate projects, consulting requests or long-term staffing needs• Manage quick turn consulting projects that often require same day turn around• Communicate regularly with creative and marketing associates to make certain that projects are on track to meet deadlines ahead of time and to drive revenue• Track and manage project statuses in various platforms• Collect, understand, and analyze client feedback to identify areas for improvement • Relay client feedback to marketing and creative associates to provide a higher level of service on the next engagement

Education

• IES Abroad

  Business and Pyschology

  2016 — 2016

• University of Rochester

  Bachelor of Arts - BA, Business, Psychology

Skills

• Event Planning
• Research
• Customer Relationship Management (Crm)
• Public Speaking
• Microsoft Excel
• Sales
• Customer Service
• Management
• Team Building
• Data Analysis
• Marketing
• Communication
• Community Development
• Teamwork
• Leadership
• B2b Marketing
• Collaborative Problem Solving