Caitlin Heise

About Caitlin Heise

Highly accomplished Chief Human Resources Officer with over 12 years of experience leading all aspects of the organization\'s people function. Successfully grew the team from 50 employees to over while overseeing strategic initiatives, including retention, funding, and HRIS implementation. Adept at talent acquisition, succession planning, and employee development. Proven track record in driving employee engagement, cultural development, and organizational growth. Strong expertise in policy creation, compliance, and HR management across multiple states. Expertise in fostering a culture of engagement, diversity, and organizational growth in the healthcare sector.

Experience

1. Chief Human Resources Officer

   Huddle Up

   Sep 2019 — Present · Madison, WI, US

   Directed and transformed the people function for a prominent telehealth organization, overseeing HR operations, policy development, and compliance to meet industry-specific regulations and HIPAA privacy requirements. Key Achievements/Contributions- Led organizational growth, expanding the team from 48 to over 400 employees, including recruiting, training, licensing, credentialing, HR management, and payroll processing- Implemented robust HRIS systems to manage the increasing scale and complexity of the healthcare organization, ensuring efficient processes and accurate data management- Orchestrated strategic initiatives resulting in an outstanding 97% employee retention rate over three years and maintained a high employee Net Promoter Score (eNPS) to foster a positive work environment- Played a key role in securing Series A and Series B funding, aligning HR strategies with healthcare industry standards and investor expectations- Developed and executed talent acquisition strategies, including recruitment, screening, and selection processes, ensuring the organization attracted and retained top healthcare professionals- Spearheaded talent management and succession planning efforts, identifying and developing high-potential individuals to fill critical roles and ensure a strong leadership pipeline- Led employee engagement, cultural development, and organizational growth initiatives, fostering a collaborative and inclusive healthcare environment- Created and implemented comprehensive training and development programs utilizing platforms such as Trainual and Rippling, enhancing skills and knowledge across various healthcare departments- Developed and enforced healthcare-specific HR policies and procedures, ensuring compliance with state and federal regulations across multiple locations and ensuring patient confidentiality.

Education

• Capella University

  Bachelor of Science (BS), Human Resources Management

• Madison Area Technical College

  Associate degree, Human Resources Management and Services