Caitlin Dillon
CS Help Desk Analyst
- Role
- Cs Help Desk Analyst at Procom
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Caitlin Dillon
I\'m a Customer Service Help Desk Analyst with over 10 years of experience across support, auditing, recruiting, and account management. I’m passionate about making systems work better for people. Recently, I’ve been focused on building out and improving Zendesk to help our team work more efficiently and keep things running smoothly behind the scenes.Skilled in Zendesk, Excel (pivot tables, dashboards), NICE, SAP, and ADP. Passionate about enhancing service quality, strengthening operations, and creating better customer experiences.
Experience
Cs Help Desk Analyst
Mar 2022 — Present
Administer and optimize Zendesk Funcationlites to improvecustomer support efficiencyConduct detailed audits to ensure compliance and operationalstandardsDevelop and analyze Excel-based reports, utilizing pivot tables toidentify trends and insightsEnhance candidate profiles by updating and proofreading resumes,aligning them with client expectations and industry standards.Create and publish professional documents and resources forcontract workers
Education
John Jay High School
High School, General Studies
2007 — 2011
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