Caitlin Billard
Senior Business Analyst @CACI International Inc
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WORK HISTORY
Senior Business Analyst @CACI International Inc
Contractor w/ Cybersecurity and Infrastructure Security Agency (CISA)• Conducted stakeholder interviews to identify user pain points and process improvement opportunities; translated findings into actionable user stories and acceptance criteria that enhanced the platform user experience• Designed standardized process frameworks where none existed, improving team coordination and creating consistent user experiences across operations• Led cross-functional collaboration between technical teams, business stakeholders, and end users to balance competing requirements while maintaining focus on user needs and organizational goals• Streamlined routine maintenance processes by developing approved change templates, reducing administrative burden and accelerating delivery of user-facing improvements
EDUCATION
St. Paul VI Catholic High School
Advance Placement
College of Charleston
Bachelor of Arts, Arts Management, German
SKILLS
ABOUT CAITLIN BILLARD
Creative problem solver with experience spanning arts organizations and federal agencies. Combines user-centered thinking with a passion for cultural engagement and mission-driven work. Skilled at stakeholder collaboration, translating complex requirements across diverse teams, and designing solutions that balance organizational efficiency with meaningful human experience.View my portfolio:https://caitlinrosecreative.wixsite.com/portfolio
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